A fantastic opportunity has arisen within Ceetak Ltd, a leading UK provider of sealing solutions, for an Internal Sales & Projects Co-ordinator to work in a busy team within our Aberdeen operation.
The company’s capabilities include design, development and manufacturing. Headquartered in Bedford, the company has been established for over 50 years, experiencing a healthy growth year upon year. Ceetak is dynamic, fast paced, and engineering led, operating in several key markets such as Oil and Gas, Automotive, Life Sciences, Aerospace, Military/Defense, Medical and Packaging heat sealing solutions. Our Aberdeen operation is focused on supplying the oil & gas industry, with this role ideally suited to someone with a background in sales & supply into this industry.
Main Responsibilities:
* Efficiently and accurately processing customer enquiries and purchase orders.
* Dealing with customer problems/issues, quality concerns & complaints.
* Following up high value quotes & reporting feedback to Operations Manager & Account Manager.
* Generating and issuing customer quotations through the company’s CRM system.
* Using company ERP system to obtain information, generate documents/reports & create/maintain records.
* Answering and distributing incoming calls, responding to emails and following up sales leads.
* Liaising with customers and suppliers to ensure projects/sales orders are delivered on time and in good order. Sending out RFQs.
* Using customer web portals to submit quotes/acknowledge orders/submit certificates & other customer specific documents.
* Using supplier web portals to obtain commercial & technical information.
* Efficient and responsible project management of sales opportunities/projects.
* Co-ordinating the project through its life cycle from initial opportunity through to delivery and potential repeat business.
* Scheduling and communicating customer deliveries.
* Accurately generating new item part numbers, BOMs and works orders.
* Promptly issuing sales order confirmations against all customer purchase orders.
* Updating and maintaining the company’s CRM & ERP systems. Proficient record keeping and document management. Using the CRM system and processes to actively manage enquiries and projects through the business.
* Processing customers certification requirements via their online portals.
* Actively involved and participating with team meetings and resulting actions.
* Working in accordance with the businesses best practices and Quality Management Systems.
Key Skills:
* High level of Customer Service.
* Problem Solving.
* Team Player.
* Sales experience.
* Good Communication Skills.
* Pro-active and able to work on own initiative.
* Internal Sales and Stock Control experience.
* Numerate.
* Technically Minded.
* Positive, can-do attitude.
Key skills are preferred, however not mandatory for the right candidate.
Ceetak is an Equal Opportunities Employer, committed to the strength of a diverse workforce.
Job Types: Full-time, Permanent.
Pay: £25,000.00-£30,000.00 per year.
Additional pay:
* Bonus scheme.
* Performance bonus.
* Yearly bonus.
Benefits:
* Company events.
* Company pension.
* Health & wellbeing programme.
* On-site parking.
* Sick pay.
Schedule:
* 8 hour shift.
Experience:
* Sales, Retail & Customer Support Occupations: 3 years (required).
Work Location: In person.
Application deadline: 11/02/2022.
Reference ID: AIS1.
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