Main area Engagement Worker Grade NHS AfC: Band 4
Contract Permanent
Hours Full time - 37.5 hours per week (9-5 Mon-Fri)
Job ref 311-R357-25-A
Employer Pennine Care NHS Foundation Trust
Employer type NHS
Site Heywood & Middleton Community Mental Health Team
Town Middleton
Salary £26,530 - £29,114 per annum
Salary period Yearly
Closing 09/04/2025 23:59
Engagement Worker
NHS AfC: Band 4
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
We have an exciting opportunity for an Engagement Worker to join our Community Mental Health Team.
In this role you will work alongside an experienced, knowledgeable, hardworking and very supportive multidisciplinary team. You will be supported to develop your existing skills, knowledge and experience within the integrated Community Mental Health Team setting.
Main duties of the job
You will be working as part of the multidisciplinary team to provide support to individuals who are experiencing mental health problems to enable them to achieve their full potential through accessing resources available within their wider communities and equipping them with the skills and confidence to enable them to manage their lives independently.
The Community Mental Health Teams is a friendly, professional and productive team that works with people of working age who have a severe mental disorder and who may present with behaviours that challenge and have associated complex needs.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
Main Duties and Responsibilities:
1. To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment.
2. To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans.
3. To ensure that service users engage effectively with the agreed Care Plan and access appropriate services.
4. Positively promote independent living of service users within the community.
5. Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs.
6. Assist service users to make full use of community resources.
7. Support service users to become involved in social activities in line with their assessed needs and planned care.
8. Support service users to establish and maintain effective interpersonal relationships.
9. Provide regular and practical support for service users and their carers’ in managing dignity and independence.
10. Provide support with activities of daily living.
11. Help service users gain access to resources required to meet their needs.
12. Provide information on health promotion and support physical health management.
13. Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care.
14. Report regularly to care coordinators and keyworkers.
15. To promote independence and choice.
16. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary.
17. To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate.
18. To contribute to the ongoing development of the service.
19. To ensure that electronic care records are efficiently maintained.
20. To contribute to audits as required, providing relevant data as required in line with performance monitoring targets.
21. To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy.
22. To undertake other such duties as may be determined from time to time within the general scope of the post.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Person specification
Education/Qualifications
* NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit plus experience to NVQ 4 level
* Commitment to Continuing Personal Development
Experience
* Demonstrable experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties
Knowledge
* Basic food hygiene
* Basic health and safety awareness
* Moving and handling awareness
* Awareness of local services
* An understanding of the mental health system
* Ability to supervise/mentor others
Skills and Abilities
* Basic written communication skills
* Good verbal communication skills and the ability to listen effectively
* Empathy, compassion and patience
* Ability to create innovative solutions to help empower service users
* Ability to work unsupervised in a range of settings
* Ability to form positive therapeutic relationships with service users and carers
* A keenness to make a positive contribution to improving the quality of life for people with mental health problems
* Ability to use structured therapeutic skills, such as solution focused therapy, or a commitment to acquiring such skills
* Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities
* Ability to provide practical support with daily living activities
* An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviours
* Knowledge of benefits/employment systems
* Relating to People Skills
* Basic Interviewing Skills
* Basic first aid skills
* Basic health and safety awareness
Work Related Circumstances
* Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
* Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
* Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.
What happens after your application has been received?
You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.
What happens if I am offered the position after interview?
The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.
What pre-employment checks will I need to complete?
By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to NHS Employment Check Standards. The checks are:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to NHS will be required to provide HMRC employment history to cover the most recent three years. This information will used to validate employment history and references as part of pre-employment checks.
If you are offered a position and you require sponsorship to support your right to work, we will review your eligibility in line with government guidance. If the role you have been offered is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn.
What happens when pre-employment checks are complete?
Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.
Other important information
* We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
* If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
* If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
* Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
* We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.
We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure your application is considered, please submit at the earliest opportunity.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name Rick Mitchinson
Job title Team Manager
Email address rick.mitchinson@nhs.net
Telephone number 01617163900
For informal chat regarding the role or questions you may have please call Rick Mitchinson on 0161 716 3900
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