Working with us provides great benefits, including:
* Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
* Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
* 50% off Food & Beverage at all our Hotels & F&B Venues
* Spa Discounts at our venues with a Spa
* Retail, Cinema & Leisure Discounts
* Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
* Monthly Star of the Month Awards
* Long-service Awards, that start after 1 year of service
* Recommend a Friend Incentive Be rewarded for referring someone you know!
* Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
* Pension Scheme
* Other incentive programmes that run throughout the year
About the role
Focusing on our Front of House departments, your responsibilities will include overseeing the overall operation, ensuring employee productivity, monitoring efficiency and service delivery of all departments and processes in the absence of the departmental manager, and creating a positive work environment for employees.
You will ensure we deliver the very best customer service to our guests across the entire venue, being the main point of contact in the absence of departmental managers/ supervisors, or act as a support/ escalation point, to resolve any challenges that may arise.
About you
* Be a great leader - ability to create a collaborative, positive and motivated workforce driven to achieve the very best service and business goals
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
* Strong communication skills through a variety of means
* Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
* High attention to detail and accuracy great at managing ones own time and the time of the team
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
#INDHP
The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture, officially opened by Queen Victoria in 1850. Today, we offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool and a fitness centre within its iconic walls.
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)
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