Customer Success Consultant, SaaS, Cloud, Software Solutions, Unified Communications, Contact Center, AI, 65-75K
Our clients are seeking a focused, customer-driven professional to join their team as a Customer Success Consultant. In this role, you will work closely with our valued clients to understand their challenges and use our existing solutions to enhance their customer and user experiences.
As a Customer Success Consultant, you will collaborate across functions to accelerate customer successes. Your role will be entirely customer-centric, responsible for identifying growth opportunities and leading the Customer Satisfaction framework. The ideal candidate will be an experienced, senior customer-facing professional with a proven track record of delivering transformational change through effective stakeholder management.
Location:
This position can be based at either our clients Bracknell, Berkshire, or Glasgow, Scotland offices.
As an office-based role, we require candidates to be available for a minimum of 3-4 days per week in the office as part of our hybrid working policy.
Key Responsibilities:Customer Relationship Management:
1. Act as an ambassador for exceptional customer experience across all customer-facing departments.
2. Identify and propose customer success criteria, CX and UX opportunities within the bid process.
3. Work closely with key customers to underst...