Head of Operations Company : Safran Seats Job field : Manufacture / assembly and repair Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager 2025-155115 Apply with one click Any questions ? Job Description In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to support the company-wide strategic and business plans, ensuring all actions and initiatives are geared towards meeting the goals outlined in the business plan. To effectively develop, deploy, and deliver upon a strategic plan that aligns with and enhances the company's overall strategic and business plans. You will be fully accountable for developing and improving internal supply chain processes and fostering collaboration among cross-functional teams to ensure the business plan is achieved in its entirety. Seek opportunities for continuous improvement in the production system, supply chain processes and team collaboration to drive business success. Key Responsibilities will include: ? Plan and monitor daily business operations to ensure smooth progress. ? Lead cross-functional teams, including production, planning, machine maintenance, programming, and engineering, towards common goals, while providing constructive feedback. ? Regularly evaluate the efficiency of business procedures in line with organizational objectives and implement improvements. ? Oversee customer support processes and organize efforts to enhance customer satisfaction. ? Review financial information and adjust operational budgets to enhance profitability ? Revise or develop plant procedures and promote their implementation. ? Manage relationships with internal and external stakeholders ? Evaluate overall plant performance by gathering, analysing, and interpreting data and metrics. ? Ensure that the plant operates legally and conforms to established regulations This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment Complementary Description Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: - We believe in and fostering the conditions for diversity and inclusion to thrive - We develop our colleagues skills and build opportunities so you can shape our future - We create a trustworthy work place to support you, as you dare to act and innovate - We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way Sustainability Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050. Global Mobility As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally. Job Requirements Educated to degree level (preferably Masters) in a relevant engineering /manufacturing discipline or equivalent NVQ Level 7 qualification/ experience. Demonstrable experience of leading and developing a production team and function with a proven track record in strategic manufacturing leadership delivering effective manufacturing strategies, policies, processes and systems. Ability to add value, reduce costs and make business improvements. Proven build quality experience. Experience of operating and influencing at a strategic level. Knowledge and technical understanding of aerospace processes, and manufacturing techniques. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: - We believe in and promote diversity and inclusion as key values across our business - We develop our colleagues skills and build opportunities so you can shape our future - We create a trustworthy work place to support you, as you dare to act and innovate - We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive: - 25 days holiday UK Bank Holidays - Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare - Career Progressions opportunities such as company sponsorship and further training courses - Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working - Equality & Diversity initiatives with internal groups for workplace engagement and involvement - STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today Once your CV has been reviewed, we will contact you with the next stages. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. Specificity of the job Limited travel requirements (UK / International). Locate your future workplace Llantarnam Industrial Park, LlantarnamNP44 3HQ Cwmbran Wales United Kingdom Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.