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Employer: Wates Group
Location: Hammersmith, Greater London, United Kingdom
Salary: Competitive
Closing date: 12 Feb 2025
Sector: Construction and Building Services
Role: Supervisor
Contract Type: Permanent
Hours: Full Time
The Vacancy
We have an opportunity for a Contracts Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Hammersmith office on one of our social housing contracts, delivering reactive maintenance to our residents.
Key Accountabilities will include:
* Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
* Represent Wates at client and resident performance meetings as requested by the Operations Manager
* Manage the responsive repairs function to ensure consistent performance against targets
* Effective and efficient management of material costs and ensure that all are following correct processes and procedures
* Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
* Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service
To be successful in the role you must be an excellent communicator with the ability to problem solve, multi-task and work to tight deadlines. Prior Responsive Maintenance experience is crucial to the role.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
1. Thriving places: working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
2. Thriving planet: protecting nature and taking action on climate change by collaborating and innovating with our partners.
3. Thriving people: creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Company
We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors.
At Wates, we are driven by our purpose of working together to inspire better ways of creating the places, communities, and businesses of tomorrow. We need the right people from whatever background to help us make this happen and we are always looking for talented people from all walks of life to reflect the diverse communities where we work.
Inclusion and Diversity
We are committed to building an organisation which is more representative of the communities we serve, offering equality of opportunities to diverse talent and an inclusive work environment where this talent thrives.
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