Wilde Aparthotels is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon and many more.
At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.
We are seeking a motivated Head of Rooms for our brand new 229-room Aparthotel on Park St, Cambridge, London. We need someone who is passionate about, and connected to, the local market in Cambridge, and has experience working in a similar property, as well as F&B experience, to help us create a truly amazing Wilde experience for our guests.
As the Head of Rooms you will play a pivotal role in helping us achieve our business goals.
Benefits:
We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:
* Generous holiday allowance
* Maternity Leave: 26 weeks fully paid (>1 year of service)
* Paternity Leave: 6 weeks fully paid (>1 year of service)
* Surrogacy Leave: 24 weeks fully paid (>1 year of service)
* Adoptive Leave: 24 weeks fully paid (>1 year of service)
* Annual Bonus, based on your contribution and impact
* Discounted rates for overnight stays for you, and your family and friends
* Refer and earn scheme if you successfully refer a friend to work with us
* Volunteer days: 2 paid volunteer days per year to support causes in your local community
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
What you can do for us:
* Offer our guests a considered, intelligent, and aesthetically pleasing experience, and work alongside other HODs and the wider team in achieving this.
* Ensure departments operate within the brand standards, taking action to any feedback within a timely manner.
* Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
* Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
* Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals.
* Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
* Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests, both during and following their stay, and resolve any guest disputes and complaints in a professional manner and within guidelines issued.
Required Skills and Experience:
* Proven experience and 3+ years in a similar role within a lifestyle/luxury hotel or aparthotel - this is essential for success in this role.
* Knowledge and awareness of the local hotel market.
* Humble and approachable, fostering a positive and inclusive work environment.
* Forward-thinking and innovative, always looking for opportunities to improve operations.
* Self-motivated and able to inspire and lead the team effectively.
* Energetic, flexible, and adaptable to changing circumstances.
* Ability to adapt effectively and make decisions under pressure.
* Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business.
* Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team.
If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you!
So, join Wilde on this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.
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