Join to apply for the Customer Service Associate role at MetLife UK
The Team You Will Join
We're seeking a detail-oriented professional to join our Employee Benefits Servicing team. This role supports financial advisors and employers, managing insurance and benefits platforms with exceptional customer service.
The Opportunity
The Customer Service Associate is responsible for administering Life Insurance and Income Protection schemes. Responsibilities include:
1. Responding to broker and client inquiries via email.
2. Receiving incoming calls from customers.
3. Updating systems to maintain accurate client data.
4. Collaborating with internal teams to support customer needs.
5. Managing cases to minimize business risks.
6. Ensuring high-quality service delivery with every interaction.
Success in this role requires customer service or administrative experience and strong communication skills.
What You Need To Succeed (Required Qualifications)
* Customer Service and/or Administration experience.
* Confidence in dealing with customers on the telephone.
* Able to thrive in a busy environment.
* A - C in English & Maths GCSE or equivalent qualification.
* Ability to interact professionally with people at all levels.
* Self-motivated with a positive, proactive approach.
* Proficient in Microsoft Office (Excel, Outlook, Word).
* High level of organization and attention to detail.
* Happy and able to commit to a 12 month fixed term contract.
What Can Give You An Edge (Additional Skills)
* Relevant experience in Customer Service or Administration roles.
* Insurance Industry Certifications (CII).
* Previous Group Risk Insurance experience.
Benefits We Offer
MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing, and financial security. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We also provide a £20 benefits allowance per month to spend on any additional benefits selected.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife is one of the world’s leading financial services companies. Our purpose is to help our colleagues, customers, communities, and the world at large create a more confident future. Join us!
Seniority level
Not Applicable
Employment type
Temporary
Job function
Other
#J-18808-Ljbffr