National Key Account Manager
Carrier, a brand of DERTOUR UK are looking for a National Key Account Manager to join their trade team.
Carrier is a chic and sophisticated brand that embodies a world of beauty and elegance, and now is an ideal time to join this award-winning team!
As one of the finest travel businesses in the luxury sector, they have been recognised as ‘Luxury Operator of the Year’ for the last six consecutive years, and are four-time winners of ‘Luxury Team of the Year', all voted for by industry experts.
As National Key Account Manager, you will be responsible to ensure our much valued existing agent partners are well supported and nurtured to allow them to further grow their luxury business with Carrier through diligent and carefully considered account management.
As an integral part of the existing Agency Sales team, you’ll help shape and execute an inspiring calendar of trade engagement activity including industry leading marketing campaigns, elevated training events and inspirational educational trips.
Working remotely, you will be responsible to manage existing and emerging travel agent relationships nationally, tailoring the right mix of face-to- face sales calls and activity, telephone account management and virtual events in order to maximise sales and loyalty.
This role will be based on road, roughly 3-4 times a week and personal mileage can be claimed.
If you need extra support with your application, simply let us know. We value diversity, equity & inclusion. If you do require any additional support, please contact, and a member of our team will be in touch to discuss how we can support you and any reasonable adjustments we can make.
THE ROLE:
Carrier’s account portfolio is highly specialised; we work only with the very best luxury specialists.These comprise an evolving combination of high street and home based accounts located across the UK.
Our relationships are carefully hand-picked, across a wide geographical area, so the ability to plan effectively and work efficiently/remotely is critical.
As an integral part of the existing Agency Sales team, you’ll help shape and execute an inspiring calendar of trade engagement activity including industry leading marketing campaigns, elevated training events and inspirational educational trips.
Working remotely, you will be responsible to manage existing and emerging travel agent relationships nationally, tailoring the right mix of face-to- face sales calls and activity, telephone account management and virtual events in order to maximise sales and loyalty.
You will be genuinely passionate about delivering exceptional service and you will comprehensively understand the importance of true partnership.
Your commitment and energy will ensure that our travel agent partners feel sufficiently valued, supported and motivated to book with Carrier as their No1 luxury operator of choice.
In addition to providing account management and support to our existing partners, you will actively seek out new business opportunities with suitable partners - those who share our ethos to provide exceptional personal service to their clients over merely the lowest price.
There will opportunities to travel; domestically and internationally, as you represent the Carrier brand at industry wide events, conferences and hosting overseas educational trips.
AREAS OF RESPONSIBILITY:
1. Establish and strengthen relationships with external travel agency decision makers and sales staff in addition to establishing and build relationships with our own sales team.
2. Create and manage an efficient call cycle calendar of engagement to ensure key travel agencies and homeworking partners are contacted regularly; including an equal balance of face to face sales calls, telephone contact and virtual meetings via Teams.
3. Provide outstanding account management and accessibility, exploring promotional activities, maintain product awareness and assisting with any operational issues which may arise to find an amicable resolution for all parties in order to protect partnerships.
4. Assist in the planning of, conduct/participate in, training sessions, product launches and other corporate events to build awareness, knowledge and loyalty among agents.
5. Represent Carrier at external travel trade events including conferences, meetings, events as required and to undertake any necessary presentations.
6. Monitor bookings made ongoing, ensuring that every booking made by your agents isrecognised accordingly, remembering that “it’s about how we make people feel.”
7. Identify and develop the new agency business, ensuring that any new partnerships are properly qualified and appropriately onboarded.
8. Provide feedback on your activity and the wider market in a structured format weekly.
9. Leverage the Carrier Partners Facebook group to maximise partner engagement.
10. Attend and input to the weekly trading call, sharing market feedback, competitor insight and any relevant activity to address.
11. Attend and input to the quarterly Agency Sales Team review, presenting on personal territory performance and offering creative ideas to drive improved sales and further elevate travel agent relationships.
12. Plan, organise, manage regional events, trade showcases and other travel agent events within an agreed events budget.
13. Host on average three overseas educational trips per year.
14. Communicate marketing campaigns/ tactical promotions effectively and efficiently.
15. Act as internal and externally facing ambassador for the Carrier brand and values.
ROLE REQUIREMENTS:
16. Possess the ability to work independently and remotely, displaying a highly flexible approach to working hours.The role requires attendance at UK-wide promotional events, conferences and various agency sales related functions; within and outside of regular working hours; including hosting overseas educational trips.
17. You will be based centrally in the UK, in order to efficiently and effectively manage your portfolio of accounts. We envisage around 3-4 days per week out on the road.
18. You will demonstrate considerable, recent knowledge of the UK luxury travel market; including key agency groups and individual high performing luxury specialist agents.
19. You will comprehensively understand the differing business models that exist within our market and the broad competitor landscape and will be able to articulate how Carrier differs from our competitor set.
20. Ideally, you will already work within luxury travel and possess established travel agent relationships in this sector.
YOU WILL:
21. Behave with professionalism at all times, acting as a brand ambassador for Carrier.
22. Be commercially astute and results driven, demonstrating strong numeracy skills .
23. Be self-motivated, but able to work effectively within an established, close-knit team.
24. Be disciplined and organised, able to manage your time effectively.
25. Be systems literate, with the ability to use Exel, Powerpoint and Teams.
26. Possess genuine passion about delivering exceptional customer service and elevation.
27. Demonstrate the ability to analyse sales data and provide constructive input.
28. Be able to communicate confidently, both verbally and in writing, delivering consistently high levels of attention to detail.
29. Possess integrity, with a proven track record of building credibility and trusted relationships both internally / externally.
30. Display the ability to thrive in periods of high pressure, being able to prioritise workloads effectively in an ever-changing working environment.
31. Be resourceful, practical and solution focused, with a positive ‘can do’ attitude.
32. Demonstrate personal charisma, tenacity, competency, diligence and intelligence.
33. Own car and possess a clean driving licence essential.
PACKAGE:
34. Competitive base salary
35. 23 days annual leave (increasing to 27 days, subject to length of service)
36. Company Mobile Phone & Laptop
37. Two paid volunteering dates
38. Further company benefits include discounted personal travel, company pension scheme, flexible working hours, cycle to work scheme and unpaid leave entitlement
For more information on careers at Carrier, please visit:
Share this job Location
Carrier – Didsbury
Job Title
National Key Account Manager
Salary
Competitive
City
Remote
Country
United Kingdom