We are currently recruiting for a Order Processing Administrator for our client based in Worcester. Possibly leading to a permanent position after a successful trial period.
Duties:
* Accurately process all customer purchase orders (including part numbers, quantities, delivery points, expedited charges) electronically and manually with the support of multiple digital tools.
* Act as a key contact to Merchant, Installers and Internal customers for supply chain enquires (via, and Microsoft Teams) relating to part numbers, pricing, products availability, delivery status, product identification and basic compatibility.
* Maintain first-class availability with minimum customer waiting time.
* Strive to achieve and maintain departmental KPI targets including call reachability of > 98.5% and >99% sales order accuracy.
* Work with multiple stakeholders in the business to resolve any issues which may arise to support the customer in the full order and supply chain process.
* Closely work with our finance and controlling colleagues to maintain high quality master-data and to resolve other account management topics.
* Support Internal customers (External Sales and Service) to achieve world class Net Promoter Score from our Installers/Merchants.
Requirements:
* Excellent communication and customer service skills.
* A polite and friendly tele and written manner.
* High attention to detail with a right-first-time approach.
* Can do attitude and positive mindset.
* Excellent organisational and time management skills with the ability to multi-task and prioritise appropriately.
* Ability to work well under pressure.
* Receptive to new ideas, approaches, and ways of working.
* Able to adjust to changing circumstances and demands.
* A team player with the ability to work independently.
* Computer literate in Microsoft packages, SAP knowledge is an advantage.
Hours of work:
Monday - Friday 8.30am to 5pm
Rate of pay:
£12.76 per hour
Please click to apply or call 01527 919320, press option 2 and ask for Freddie or Dave.
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