Turnkey Computer Technology Ltd, the developer of Turnkey IPS (SQL), IPS Cloud, and the Creditor Portal, is a global provider of Corporate Insolvency software. With coverage across 17 jurisdictions worldwide, the company is a market leader in the UK, serving clients from sole practitioners to global accounting firms.
Role Description
This is a full-time hybrid role for a UX Researcher at Turnkey IPS, located in East Kilbride with the flexibility for some remote work. We’re looking for a curious and empathetic UX Researcher to help us better understand our users and guide product decisions with rich, actionable insights. You’ll work closely with product managers, designers, and engineers to shape the direction of our products with evidence-based research.
Main areas of responsibilities:
* Plan and conduct qualitative and quantitative user research throughout the product development lifecycle.
* Work cross-functionally with product, design, data, and engineering teams to identify research opportunities and prioritize key questions.
* Synthesize complex data into clear and compelling findings and present them to stakeholders.
* Develop personas, user journeys, and other artifacts that communicate user needs and behaviours.
* Advocate for user needs throughout the organization and help embed research practices into the team’s workflows.
* Manage research tools, participant recruitment, and user testing platforms.
Skills Required:
* Previous experience in UX research or a related field.
* Previous experience with consumer products, consumer insights or product development an advantage.
* Proficiency in various research methods such as user interviews, usability testing, surveys, ethnographic studies, etc.
* Strong analytical and communication skills—able to tell a story with data.
* Familiarity with accessibility best practices.
* Experience with tools like Lookback, Dovetail, User Testing, Optimal Workshop, or similar.
* A collaborative mindset and comfort working in fast-paced environments.
* Qualification in Human-Computer Interaction, Psychology, Sociology, or related field is a plus.
Nice to Have:
* Experience in B2B, SaaS, or mobile-first products.
* Experience working in agile teams.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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