We are recruiting for an International Account Manager to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.
Gathering information – liaise with product providers, human resources, other third parties to conduct research on behalf of the client into their local markets and product options
~ Client servicing – respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances. Client/Broker management - ensure the relationship between the client or broker is managed effectively and work alongside the local broker for the client’s renewals and administration of the client’s benefit plans, ensuring the client’s objectives are carried out on their behalf. Updating system – keep the back-office system up to date with client information and provider/broker contacts to ensure that high levels of customer service are delivered
~ Account development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person
Excellent organiser – including time management and prioritisation
Hours: Monday – Friday, 35 Hours
Birmingham, Hybrid
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.