Associate Director, Operations Highly competitive salary bonus Hybrid working (2 days in the office) Are you a Senior Project Manager or Associate Director and looking to take the next step? About the Role As an Associate Director, you will play a pivotal role in leading the agency's technical scripting team, driving innovation, and aligning operations with strategic goals. This position offers an exciting mix of leadership, technical oversight, and strategic planning in a collaborative and dynamic environment. Key Responsibilities Lead and develop a high-performing team of survey programmers, ensuring timely and high-quality outputs. Design and implement operational strategies, driving efficiency and innovation. Oversee technical elements such as survey programming, data processing, and reporting, while troubleshooting and proposing solutions. Collaborate with cross-functional teams to align operations with client and project goals. Manage budgets, recruitment, and supplier relationships, ensuring compliance and cost-effectiveness. What We're Looking For Expert knowledge of survey platforms (e.g., Forsta Plus/Confirmit) and programming languages (e.g., JavaScript, Python, SQL). Leadership experience, with a proven ability to motivate and mentor teams. Strong strategic thinking, communication, and industry knowledge, particularly in market research. Familiarity with data processing, reporting platforms, and APIs (desirable). What’s in it for you? A leadership role in a forward-thinking market research environment. Opportunities to implement innovative strategies and technical solutions. Competitive salary, benefits, and access to a bonus scheme. Their core hours are 10-4 so you can always start early and finish early or vice versa Hybrid working – 2 days a week in the office 25 days holiday, a well-being programme (yoga, meditation and more) a cool open-plan office with free parking, private healthcare, regular social events, paid-for monthly lunches and more If you’re ready to take the next step in your career and lead a dynamic team in a thriving industry, we’d love to hear from you