IT Support Engineer
* Reporting to: Head of IT
* Location: Tonypandy, Wales
* Salary: £26k-£30k
* Type: 37 hours per week
Dovetail and Slate are recruiting on behalf of a leading education provider based in Tonypandy.
Role Purpose
* To handle customer requests promptly and maintain high service standards, while supporting and managing all IT systems and assets.
Responsibilities
* Work flexibly with existing members of the IT Services team.
* Ensure that you communicate effectively within the team, to make your responsibilities transferable.
* Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the department.
* Be able to quickly understand requirements in order to develop relevant solutions.
* Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.
Requirements
* Related IT experience
* Experience supporting MS Windows and Mac OS (desirable)
* Software and Hardware troubleshooting skills
* Experience using Microsoft 365 / ITIL v4 (desirable)
* An effective problem solver
If this role is of interest, pleas apply to this ...