Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand's inception. In 2024, we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Store Leader at Mulberry you will:
Develop the best team:
1. Create a high performing team where every person is valued and feels a sense of belonging.
2. Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
3. Create a culture that embraces feedback; give praise, share successes, coach, and challenge.
Always be Customer focused:
1. Nurture a welcoming and fun environment for your customers and team.
2. Be committed to delivering an engaging customer experience in your store and inspire your team to do the same.
3. Develop and maintain key customer relationships using in-store CRM tools.
Be commercially driven:
1. Demonstrate a commitment to driving your business.
2. Collaborate and build key relationships to accelerate store growth.
3. Demonstrate expert market awareness and the ability to use analysis to maximize trading opportunities.
4. Lead and deliver operational excellence showing respect and consideration for people, product, and your environment.
Culture:
1. Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
2. Support Mulberry to deliver an inclusive culture through respectful behaviour towards others.
3. Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
1. Incorporate environmentally responsible practices into your work wherever possible.
2. Support the business’s ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture, and Circularity.
3. Foster an environment where diversity is embraced and all individuals feel valued, respected, and included.
We will need you to be:
1. Confident
2. Engaging
3. Versatile
4. Perceptive
5. An experienced Leader (preferably within luxury fashion but not essential)
6. In love with fashion!
What we will do for you:
1. Competitive basic salary
2. Bonus
3. Product allowance
4. An enviable staff discount and exclusive access to staff sales
5. Pension Contributions & Life Assurance
6. Training and opportunities to develop
7. x2 paid volunteering days per year
8. Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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