Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for a Membership Retention Marketing Manager to join our team on a job share basis. This is a permanent, part-time role, working 21.6 hours per week across three days (Monday-Wednesday).
You will work closely with the other job share post holder, ensuring a smooth weekly handover and seamless collaboration. A designated crossover day will provide the opportunity for effective communication, strategic alignment, and shared decision-making, allowing for continuity across all aspects of the role.
The Benefits
- Salary from £37,863 pro-rata, depending on skills, experience and location
- 25 days holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
This is an exciting part time opportunity for a strategic and data-savvy marketing professional with experience in retention or loyalty marketing, CRM-driven campaigns, and multi-channel engagement. If you're passionate about crafting compelling campaigns, strengthening customer relationships, and driving loyalty within a historic and culturally significant organisation, we'd love to hear from you.
As Membership Retention Marketing Manager, you will play a vital role in enhancing our membership experience, improving retention rates, and developing impactful multi-channel campaigns to drive loyalty and retention across our member base.
To be considered as a Membership Retention Marketing Manager you'll need:
- Proven experience in campaign management, CRM, and direct/digital marketing.
- Experience in consumer marketing communications, including print and digital.
- Hands-on experience with CMS, email marketing tools, and web analytics.
- Strong project management and stakeholder coordination skills.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
Interviews will be held on 10 April in person at our Swindon offices.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Katherine Bond, Senior Member & Supporter Journey Manager, on katherine.bond@english-heritage.org.uk. No agencies please.
Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us:
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.