Job Description
Reporting to the General Manager, the Operations Manager will be responsible for the management of the overall site operations and the achievement of operational KPI’s in an efficient and professional way to meet Companies budget expectations and growth projections.
Lead and manage the Site Operational teams to ensure that Company and Customer standards and service levels are achieved within all areas of responsibility.
Working hours: Monday to Friday, between the hours of 06.00-18.00
Key Duties of a Operations Manager:
1. Manage the control and performance of the Operation and colleagues to ensure continuity and efficiency in line with all legal requirements and within budget
2. Ensure the transport fleet and all assets are operated in a commercially viable way
3. Oversee the effective management of the Warehouse operation
4. Review daily KPI’s along with forward planning and analysis of month to date and year to date to ensure the lowest cost with the required service levels at all times
5. Ensure site operations, practices and procedures are managed in line with the company’s Health & Safety policy and other statutory compliance, including legal compliance
6. Work with key partners to implement robust H&S and damage reduction initiatives, as well as championing site SHEQ initiatives to assist in reducing both damage costs and incident levels
7. Manage fleet requirements to ensure appropriate mix of equipment to suit the needs of the operation and ensure fleet is managed to legal requirements
8. Manage driver headcount and shift patterns, reviewing periodically to ensure they meet the requirements of the operation.
9. Develop, implement and review a people recruitment, training and development plan to assist succession planning, ensuring talent identification and retention is optimised
10. Continuous review of operations to reduce operating costs, improve earnings per mile, driver cost per mile, mpg and maximise revenue and profit
11. Calculation of rates for new business requests in conjunction with General Manager and Business Development Team as appropriate
12. Ensure that an appropriate plan is in place to meet current legal requirements and any forthcoming changes in legislation
13. Manage a continuous improvement policy in areas of communication, reduction in damage costs and training to improve mpg and driving style
14. Oversee the tachograph infringements, ensuring W.T.D compliance and implement the disciplinary policy accordingly when appropriate in line with Company Policies
15. Lead Initiatives in terms of driver attraction, retention and return
16. Develop, implement and review a people recruitment, training and development plan to assist succession planning, ensuring talent identification and retention is optimised.
17. Oversee the fair and consistent application of a regular review/appraisal programme for team members at all levels
18. Maintain department discipline standards including conduct and performance using the Company disciplinary policy and procedures with the support of HR
19. Oversee the effective application of the Company absence policy
Qualifications
20. Transport and Warehouse experience in FMCG environment
21. Previous experience of managing, motivating and leading a team
22. Valid CPC is essential
23. Understanding of warehouse and transport planning systems
24. Principles and methods of FMCG industry, including the relative costs, charges and benefits
25. Customer & Supplier Relationship Management experience
26. Commercial and change management experience
27. Comprehensive knowledge of major retailer, supply chain requirements
28. Consolidation and loading operations in FMCG Industry
29. Knowledge of Continuous improvement
30. The ability to work efficiently and accurately under pressure
31. Effectively prioritise work load in order to meet set deadlines
32. Good IT skills including Microsoft office packages
Additional Information
As part of our drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
33. Annual Leave – Competitive holiday entitlement of 25 days plus the bank holidays.
34. Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
35. Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
36. Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4.5% employee and 8% employer
37. Life Assurance - 3x your annual salary
38. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
39. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
40. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
41. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!