3D Training are looking for Sales Administrator to join their ever growing, passionate and person centred Training business. The successful candidate needs to understand our culture, the employers and communities we work with and they must be hungry to grow and nurture new opportunities and understand exactly why we love doing what we do, inspiring learners and changing lives!
We are a fast paced team and we are looking for somebody to support the Sales & Marketing team to make things happen. Experience of working within the training sector or similar organisation is desirable but not essential. The successful candidate will be organised, a strong confident communicator and passionate about supporting people and want to be part of a lively team. They will work closely with the Sales and Marketing team, their clients, partner organisations and the delivery team to engage and provide a range of support activities.
Responsibilities:
-Organise the set up of courses, including the Booking of rooms, occasionally booking catering, whilst updating records and internal booking systems
-Use Eventbrite to market courses and manage the incoming enquiry process
-Review pipeline activity, providing updates and reports where required
-Check and respond to incoming enquiries, whilst updating CRM and other tracking systems
-Contact learners to provide information, advice and guidance on our offer, chat through courses, check eligibility and understand their prior learning experience top give appropriate advice
-Communication with learners, details for enrolment and provide follow up communication
-Contact previous learners to offer further opportunities and track progressions
-Prepare for and attend marketing events such as recruitment and career fairs
-Support with enrolments onto courses
-Support the Digital Marketing Manager and the Sales Team with a range of tasks, which may include; updating records, producing reports and creating documents, organising folders, updating processes, preparation of information for meetings and other ad hoc projects and tasks
-Provide excellent customer service, liaising with a range of employers and learners, building up a strong rapport with them, providing follow up support where required
-Liaise with new and existing employers, booking meetings for Sales Directors, sending supporting information and following up opportunities
-Support the team to source and book new venues
-Review data from course evaluations, reporting on data from Google forms and producing updates for the internal team and employers
-Edit documents and prepare them to be sent externally, for example; overviews
-Support associate tutors to ensure they are following the correct 3D brand and update materials
-Support with answering office calls/ reception duties
Skills:
-Excellent communication skills at all levels is essential. The successful candidate must be able to follow up opportunities succinctly and be able to clearly demonstrate the 3D offer verbally and in writing to key employer contacts and to a variety of learners, including those with significant barriers and low confidence
-The successful candidate must be organised, meticulous at record keeping and updating systems
-The ability to prioritise, multi task and work to deadlines in a busy environment is vital
-Strong IT skills for office packages is required and use of internal systems (with training)
-Must be a team player, with the ability to communicate and report internally
-It is essential to have the interests of our employer and learner base at heart of how they approach their role