We are recruiting for a Order Processor to join our highly successful Optical client in the Caerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
1. £11.99 per hour
2. Working Hours - 8am - 4pm (30 mins unpaid break)
3. Hours: Monday to Friday
Responsibilities?
4. Sort new orders into frame types and stock / RX
5. Using glazing start 250 programs, accurately register new glazing orders, P&A’s to glazing tray numbers.
6. Contract review and assess all orders and returns for processing
7. Ensure all Tess scanners are calibrated daily and maintained to good working order
8. Using Tess scanners, scan new orders, return order frames and paperwork for order entry
9. Monitoring of the department. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
10. Order package frames from suppliers, logging details and monitoring receipt
11. To process all manual credits using AS400 and Salesforce tool
12. To confirm the fax or manual order via AS400
13. To retrieve paperwork and interrogate ordering process
14. To enter new orders on the ordering system
15. To generally assist with administrative duties as directed by the CRM Management team
16. To respond and action all expeditor cases raised by CRM teams on Salesforce
17. To liase with members of the customer service team to prioritise jobs through the factory and to report on potential delays
18. To work Saturdays as needed by the business to service business needs
Must have Qualifications/Experience:
19. Customer focused
20. Excellent PC and administration skill
21. Good communication skills – confident
22. Ability to work as part of a multi-disciplined team
23. Previous Experience of having worked in a Customer services environment.
24. Ability to work in a fast paced Enviroment
25. Attention to detail
DESIRABLE:
26. Previous knowledge of working alongside or in a manufacturing environment
27. Understanding of optical principles
28. Optical glazing experience preferred