Section 1 - Speciality Co-ordinator: Supervise and motivate a team of admin assistants to deliver a high quality service. Responsible for ensuring that the team is supervised on a day to day basis, monitoring workloads, and providing the service line management team with updates using routine and exceptional reporting processes. Ensure sufficient cover at all times. Work with service line teams to ensure sufficient secretaries are available during core working hours. Facilitate staff attending statutory training, and liaise with service line management team. Work with Clinical Admin Manager/Support Manager to ensure key performance standards in relation to patient access are met. This includes ensuring all data quality reports are actioned. Responsible for the supervision and training of junior staff. Where appropriate supervise members of the team. Work with directorate in recruiting new members to the team. Ensuring all specialty referrals are managed in accordance with the Trusts Waiting List Policy. Co-ordination of speciality waiting lists /PTLs, including Cancer PTL, within the framework of the Trusts Waiting List Policy and escalating concerns accordingly. Escalate concerns regarding capacity issues which affect patient access; and also working with service line management team to resolve such issues. Work with service line management team to develop administrative procedures to enhance the smooth management of the department. Provide support and tracking for complaints and PALs process. Oversee the management of and support the delivery of the Renal PKB system. For further details please see attached JD&PS.