The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
Job overview
We are looking for an experienced, enthusiastic, motivated and confident Service Manager for the low secure and low secure learning disability services in Dartford. The Service Manager will be responsible for the overall management of the wards and the Learning Disability Forensic Outreach Liaison Service (LDFOLS). Working closely with colleagues in all other relevant teams, they will ensure excellent clinical, operational and financial outcomes. They work collaboratively with other providers enabling seamless patient pathways and service user engagement.
The Service Manager will use data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented in the medium secure unit. They will actively pursue the best outcomes for patients and carers and know how other Trust services contribute to the organisation's success.
They will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the general managers in all aspects of the service as required.
Band 8a plus High-Cost Area Allowance and On Call Allowance.
Main duties of the job
Working closely with the professional heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction, and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, and compliance with mandatory reporting.
Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
Detailed job description and main responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
Person specification
Education / Qualifications
* Recognised Professional Qualification Mental Health/ Learning disability Nursing (RNLD/RMN), or any allied health profession.
* First Degree
* Evidence of continuing professional development to Master’s level or equivalent.
* MSc. Management course
Experience
* Senior Management Experience in running large multidisciplinary teams
* Experience of managing budgets and resources effectively
* Experience of leading and managing change to deliver organisational goals
* Experience of individual and team Performance Management and Appraisals
* Experience of leading business planning processes and delivering targets within an agreed budget
* Experience of involving service users and carers in the development of services.
* Experience of working within a multidisciplinary team.
* Project Management Qualification
Knowledge and Skills
* Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels.
* Knowledge of public sector management and NHS Mental Health services and Social Care
* Leadership skills especially the ability to lead and manage change through influence without direct management
* Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions
* Able to monitor and evaluate standards for quality within the service
* Able to work with minimum supervision and ability to set priorities in line with local and national priorities
Your employer pays 20.6% towards your pension and life assurance benefits.
27 days for full time or pro rata if part time
After 5 years NHS service
29 days full time or pro rata if part time
After 10 years NHS service
33 days full time or pro rata if part time
Plus bank holidays, that’s up to 41 days - more than 8 weeks paid time off!
Medical staffs have national Terms and Conditions. Buying and selling of annual leave is also available as part of our flexible approach to staff benefits.
Other Benefits
* Recommend a friend campaign: If you already work for us you could refer a friend from outside of the Trust to any of the roles below and you can receive £1000 if they are successfully recruited; Nursing staff - RMN RGN RNLD - Band 5 and 6, Medical Doctors, Clinical Psychologist and Allied Health Professionals.
* Statutory and occupational maternity, paternity or adoption leave depending on length of NHS service.
* Other paid/unpaid leave for Jury Service, Reserved Armed Forces, etc. This is paid outside of annual leave.
* Staff Support: KMPT offers a face to face counselling service for any issues not just work related problems.
* NHS discounts and shopping vouchers: Staff can sign up for Red Guava, PS discounts and Health Service Discounts to receive a variety of discounts in travel, fashion, technology, mobile phone contracts, food and drink, days out etc.
* Learning and Development opportunities: In addition to the mandatory subjects there are a number of leadership, management and staff topic areas, including coaching and mentoring.
* Induction: KMPT is committed to supporting all new staff and this includes a comprehensive Induction programme.
* New starter bonus: At the Trust we really value our nurses and the skills they bring. To recognise this we offer a New Hire Bonus of £1200 pro rata for band 5 and 6 nursing staff.
* Staff Network Forums: A variety of staff network forums which empower, support and encourage network members and allies, to reflect KMPT values and promote equality and diversity.
* Lease car scheme, Cycle to work scheme, and more.
* Probation Period: New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six month probationary period.
Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.
Disclosure and Barring Service Check. Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.
KMPT are signed up to NHS England's Sexual Safety in Health Care Organisational Charter. KMPT takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision.
KMPT is creating an environment for equal opportunities for all, where we can ALL be ourselves.
We take pride in our services – which are underpinned by our Trust values:
* Respect - We value people as individuals, we treat others as we would like to be treated.
* Openness - Work in a collaborative, transparent way.
* Accountability - We are professional and responsible for our actions.
* Working together - We work together to make a difference for our service users.
* Innovation - We find creative ways to run efficient, high quality services.
* Excellence - We listen and learn to continually improve our knowledge and ways of working.
In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.
Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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