Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans, and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
HSBC Insurance, UK are responsible for the manufacturing, sourcing and supply of insurance products and services for HSBC UK, first direct, M&S Bank and Commercial Banking, with external distribution for several product lines under both the HSBC and other brands.
The Operations Manager role is responsible for the management of the Insurance operational activities. You will ensure the provision of quality, timely and accurate service for our customers along with compliance with established internal guidelines, SLAs, and external Regulations.
The role is captured under the Certification Regime due to the line management of individuals captured under a Training & Competency Scheme.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will be responsible for:
* Ensuring an exceptional customer service is provided across UK and GSC teams, influencing and negotiating the development and maintenance of new and existing insurance services with internal and external stakeholders.
* Understanding, aspiring, and managing yourself and others to ensure that right results are achieved, in the right way.
* Building and maintaining trusted relationships with key internal and external stakeholders across the full customer journey.
* Planning and prioritising activities to ensure delivery in line with agreed objectives – individual and business.
* Analysing, monitoring, and evaluating key business metrics which support initiatives to achieve improvement for the customer, stakeholders, and shareholders.
To be successful in this role you should meet the following requirements:
* Experience in either the Insurance industry or a Customer Services Operations role is essential.
* Experience leading a team across different geographies is essential.
* Experience building and maintaining relationships across different teams and geographies is essential.
* Strong communication skills across various channels and levels are essential.
* CII CF1 and FA1 qualifications desirable.
This is a hybrid role based in Bristol.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500