A vacancy for an enthusiastic administrator has become available in ESNEFT Registration Authority Service.
We have one post available which will involve working across Ipswich Hospital and Colchester General Hospital depending on the needs of the service (although you may be expected to travel occasionally to other sites within the ESNEFT organisation) during the service's operating hours (Monday to Friday between 08:00 -17:00).
The vacancy requires you to have excellent communication skills, both written and verbal and a good background in IT or administration services to ensure the success of the Trust's Registration Authority (RA) and Smartcard services.
Dedication to good customer service and the ability to work well in a fast-paced, customer facing environment is also required.
As a Registration Authority Administrator, you will:
• Be the first point of contact for smartcard and access queries at the organisation.
• Provide telephone and face to face support regarding smartcards and access to end users.
• Log and manage support calls for assistance within the Trust's call logging package.
• Book appointments for users to register for, renew or unlock their smartcards and carry out the appointment on site.
• Verifying the identity of applicants to allow them to register for an NHS Care Identity (smartcard) using national identity check standards.
• Ensuring there is a readily available stock of smartcards and printer ribbons and maintaining the RA equipment.
• Work alongside the Role-Based Access Control administrators to assist end users in receiving the correct access in a timely manner.
• Work collaboratively with the IT Service Desk, Clinical Systems Team and the rest of IT services to provide end users with excellent customer service experience.
• Using Microsoft Office applications including Word, Excel, Outlook & Teams proficiently.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -
For full details of the responsibilities and duties of this role please see the attached job description.
This advert closes on Wednesday 30 Oct 2024