Job summary To provide comprehensive administrative support to the specialist nursing team based at Farnham Hospital ensuring work is prioritised according to need and the office environment is efficiently managed. Main duties of the job Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. Community nursing, Community hospitals, voluntary sector, GP practices, hospitals, hospice. Acts as the first point of contact for professionals and patients and is responsible for managing telephone calls and dealing with all enquiries. Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, meetings via Teams. Prepares and maintains meeting agendas and minutes, letters, interview packs and reports of a confidential nature. Monitoring NHS email inbox and working closely with the Specialist Nurses. Awareness of budgetary issues, the effective and safe use of resources. Utilises electronic systems such as EMIS, Imail and ordering systems, uploading wound photos and referrals. Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner. Regularly reviews systems of work, suggest and develop new ways of working to improve efficiency. Undertake own annual appraisal and attends all mandatory training as required for the role. Network with other services and administrators About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2 Date posted 31 October 2024 Pay scheme Other Salary £22,369.30 to £22,369.30 a year Contract Permanent Working pattern Full-time Reference number HCRGCG/TP/53790/12384 Job locations HCRG Care Group Farnham Surrey GU9 9QS Job description Job responsibilities As an Administrator Specialist Nurses, youll be part of our valued team. You will feel valued as an administratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including: £22,369.35 pro rata with group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a numberof our rated services holding good or outstanding ratings from the Care Quality Commission Job description Job responsibilities As an Administrator Specialist Nurses, youll be part of our valued team. You will feel valued as an administratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including: £22,369.35 pro rata with group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a numberof our rated services holding good or outstanding ratings from the Care Quality Commission Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HCRG Care Group Address HCRG Care Group Farnham Surrey GU9 9QS Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)