Role: 1st / 2nd Line Support Engineer Location: Remote with Occasional Onsite Work Required Applicant must be based within 15 miles of the Manchester/Leeds corridor Salary: £24,000 - £30,000 DOE Driving License Vehicle Required Are you wanting to work with the latest technologies for a forward thinking managed service provider? An opportunity has come available withing our company for an IT support engineer to join our team. Working completely from home and occasionally visiting client sites, you will provide support to their clients within an agreed SLA with your teammates. If you value customer satisfaction and enjoy working with the latest technologies in a team environment to meet shared goals, then this position is for you 1st / 2nd Line IT Support Engineer - Benefits: Fully remote working – occasional visits to client sites 28 days holiday Very clear and achievable growth & Progression Opportunities Friendly Team Pension Scheme Generous Christmas Bonus scheme Some of the technologies you will get to work with include: Windows Server Windows 10 / 11 Office 365 & Exchange Cyber Security Networking SharePoint and File Management Commercial Backup Solutions (StorageCraft preferred) Client backups 1st / 2nd Line IT Support Engineer - Responsibilities: Provide IT Support both remotely and face to face to customers Provide advice and support to external customers Ensure issues are dealt with and resolved in an efficient and friendly manner To build and maintain rapport with customers Assist with project work Our company has a fantastic fully WFH based environment for engineers, we consist of a friendly team where working together is essential to resolve minor and complex issues in a timely manner. We have a fantastic Christmas bonus scheme for engineers and a brilliant opportunity for qualifications and further education. All of the requirements for your working from home will be provided like a laptop, monitors, iPhone and more. This role is available immediately