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About Costa Coffee
At the heart of Costa Coffee are our values; we believe in Pride, Ambition, Integrity and working Together. We are the No 1 coffee brand in the UK. At Costa, you are part of a team that shares a passion for coffee and a desire to deliver great experiences to our customers, communities, and colleagues.
Role Overview: Coffee Shop Supervisor
At Costa Coffee, we are passionate about amazing coffee. As a Coffee Shop Supervisor, you will inspire memorable moments for thousands of customers, creating a warm environment and delivering perfection. You will work closely with the Store Manager, keeping customer service at the core of everything you do, dedicated to creating incredible experiences for our customers.
Responsibilities
1. Coach and support the team to deliver exceptional experiences, ensuring all procedures are followed, and taking the lead on shift.
2. Deploy the team according to trading patterns, ensuring the right people are in the right place to maximise sales.
3. Train and accredit new Baristas, inspiring their journey with Costa.
4. Manage daily store operations when required, being accountable in the absence of the Store Manager.
5. Implement new marketing POS and brief teams on new recipes/seasonal ranges to ensure continued excellence and maximise opportunities.
6. Ensure health and safety standards, cleanliness, and operational excellence are maintained.
7. Maintain high standards in coffee quality, equipment maintenance, and coffee excellence scores.
8. Manage stock levels accurately and ensure proper storage and preservation of on-site stock.
Requirements
* Experience in a management or supervisory role.
* A passion for coffee, including sharing your Latte art.
* A constant desire to overachieve and turn knowledge into operational excellence.
* Ability to embrace challenges in a fast-paced, team-driven environment.
* Excellent interpersonal skills and a focus on customer service.
* Career-driven with a willingness to learn, be bold, brave, and action-oriented.
* A flexible approach and can-do attitude to handle daily challenges.
Benefits
* Employee discount
* Excellent career and development prospects
* Company pension scheme
* Access to the Level 3 Apprentice Scheme
We are interested in speaking with people who have a background in or have worked for:
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