Job Description
PRACTICE SUPPORT MANAGER BIRMINGHAM OR NOTTINGHAM / HYBRID £35K - £45K
Douglas Scott are on the lookout for an excellent, proactive, and self-motivated Practice Support Manager to join our leading TOP 100 client at their Birmingham or Nottingham office. The role will be based at their Birmingham or Nottingham office with a flexible hybrid working option. If you are looking for an opportunity to work within a supportive, ambitious, growing, and energetic team, and would like to join an award-winning law firm, we would like to hear from you. This role is perfect for a Practice Support Manager (who has previous law firm experience) to help support the firm's Real Estate Division.
The Role:
* Oversee individual performance, conducting progress meetings, appraisals, probation reviews, and setting objectives
* Facilitate smooth onboarding for new starters, transfers, and maternity returns, ensuring awareness of relevant policies and procedures
* Coach and develop the team, identifying training needs for growth and performance
* Provide pastoral care and manage team wellbeing
* Resolve workflow, resource, and HR-related issues, focusing on service excellence
* Collaborate with Practice Support Managers to ensure balanced resource allocation and consistent service delivery
* Prioritize work to balance fee-earning tasks with Client & Marketing needs
* Manage recruitment, headcount, and budget considerations, ensuring business cases for changes
* Anticipate and address changes in demand or regulations with timely interventions
* Lead team meetings, produce management reports, and review KPIs/SLAs for quality and performance
* Improve processes and service offerings in line with technological and client/business needs
* Drive exceptional client service through process improvements and best practices
* Ensure compliance with policies and procedures, collaborating with central teams as needed
* Champion firm initiatives, support projects, and adopt effective methodologies to achieve objectives
* Maintain high service standards, adapting to evolving client and business requirements
The Candidate:
* Previous law firm management/supervisory experience
* Excellent communication skills with the ability to quickly establish credible relationships at all levels
* Experience of managing multiple stakeholders and leading change
* Ability to balance conflicting priorities, be alert to potential problems and challenge working practices
* Proactive, collaborative, and forward-thinking
* Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved efficiently and effectively
* Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion
* Ability to lead, motivate and develop people
* Attention to detail and the highest quality standards
* Resilient with the ability to manage difficult situations effectively and stay calm under pressure
* Strong influencing skills
* Acts as a role model and mentor
* Customer service focused
The firm is offering a competitive flexible hybrid working option to suit the candidate, 25 days holiday plus bank holidays, and a range of competitive benefits. If you are an experienced Practice Support Manager, based in or near Birmingham or Nottingham, please get in touch for confidential consideration or send your CV.
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