We are recruiting for a Patient Transfer Liaison Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be joining our new Surgical Assessment Unit (SAU) at Lister Hospital. Our SAU provides a specialised service for the rapid assessment and treatment of a variety of surgical complications covering several specialties.
In this role, you will support the nursing staff with the transfer of patients to/from SAU as instructed by the Manager or nurse in charge. You will be expected to have a good eye for detail and great customer service skills.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
As a Patient Transfer Liaison Assistant, your main day-to-day responsibilities will be to undertake the transportation of patients to and from the Unit to other clinical areas within the hospital and assist with the transfer of patients from trolley to trolley/bed.
You will collect and transport medical devices, pathology specimens, x-rays, and supplies, parcels, letters, and ad-hoc small items.
In this role, you will also assist with sorting and stocking of stores and preparing patient areas, e.g., making beds, cleaning room equipment and furniture, as well as carrying out ancillary duties of a general nature such as furniture removals and transfer of equipment to other areas of the hospital. This will include the assembly and basic maintenance of equipment.
You will also deal with general enquiries from staff, patients, visitors, and members of the general public in a helpful and courteous manner.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide, and our 6,000 dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability or a life event, such as menopause, so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns, and we are committed to listening and considering all requests. Such requests, of course, have to be made & considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/training
* Basic general education - English & Maths
* NVQ level 2 or equivalent experience within a care environment
Previous Experience
* Clear & polite telephone skills and verbal communications
* Dealing with enquiries/complaints
* Ability to work closely with all levels of staff
* Adaptability, able to prioritise especially under pressure
* Customer service focused environment
* Work within hospital environment
Knowledge
* Demonstrates knowledge of moving and handling
* Awareness of health & safety issues
* Awareness of the needs of the client
Skills
* Good interpersonal skills
* Works well as part of a team
* Able to prioritise
* Aware of welfare needs of colleagues when moving & handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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