Job Description
We are seeking a Social Housing Advisor to join our team at Paradigm Housing Group. As a key member of our Customer and Neighbourhood Team, you will play a vital role in advising customers on housing-related matters and resolving complex issues.
Your primary responsibility will be to provide expert advice and support to customers, using your knowledge of social housing law and policy to guide them through the process. You will also work closely with colleagues to develop and implement strategies to improve customer satisfaction.
Responsibilities
* Provide expert advice and support to customers on housing-related matters.
* Resolve complex issues and complaints efficiently and effectively.
* Collaborate with colleagues to develop and implement strategies to improve customer satisfaction.
* Develop and maintain relationships with customers, tenants, and stakeholders.
This is a challenging yet rewarding role that requires a strong understanding of social housing issues and legislation, as well as excellent communication and interpersonal skills.
Requirements
* Degree in a relevant field such as social work, housing management, or a related field.
* Proven experience in social housing or customer-facing roles.
* Excellent communication and interpersonal skills.
* A strong understanding of social housing issues and legislation.
We offer a competitive salary of £24,000 - £32,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, pension scheme, and annual leave.
About Us
Paradigm Housing Group is a leading provider of affordable housing in the UK. We are committed to providing excellent customer service and making a positive impact in our communities.