NPS 77/79 DUKE ST BARROW IN FURNESS BARROW-IN-FURNESS, LA14 1RP
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Full Time
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Overview of the job:
This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.
The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.
The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.
The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Summary:
To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.
Responsibilities, Activities & Duties:
* To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
* Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
* Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
* To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
* To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
* To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
* To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
* Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
o Process and update computer based and manual files and filing systems
o Use a range of computer software in providing comprehensive administration support
o Produce a range of documentation and correspondence
o To access databases for information as necessary and input information as required
o Scanning and archiving data, some of which is sensitive and highly confidential
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Behaviours:
* Delivering at Pace
* Communicating and Influencing
* Changing and Improving
* Managing a Quality Service
Ability:
* Must have proven proficiency in ICT skills across the full range of Microsoft Office applications
* Must have excellent verbal and written communication skills
Experience:
* Has worked in criminal justice field
* Has experience of working in high pressure/stressful working environments
* Has experience in customer relations
Technical Qualifications Essential:
* GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role
Qualifications Desirable:
* IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL
Hours of Work (Unsocial Hours) Allowances:
Additional payments are made for working unsocial hours.
Working Arrangements & Further Information:
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
Benefits:
The MoJ offers a range of benefits:
Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays.
Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support:
* A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service:
The Civil Service Code sets out the standards of behaviour expected of civil servants.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.
This job is broadly open to the following groups:
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein
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