DQ Improvement and Engagement Officer, Band 5
Gloucestershire Hospitals NHS Foundation Trust
Join an innovative, award-winning Business Intelligence team at the forefront of driving transformative change through data-led intelligence and insights. Supporting the Trust's coding programme and DQ strategy, you will help improve the patient experience through data-driven strategies. The BI team is dedicated to innovation, utilising cutting-edge tools like Tableau dashboards, machine learning, and predictive analytics to shape the future of healthcare. We are seeking a DQ Improvement and Engagement Officer to help improve operational data workflow and engage with all levels of staff to provide accurate and timely hospital activity data, enabling correct billing and supporting critical external reporting to NHSE.
This is a dynamic and exciting time to join the Gloucestershire Hospitals as we advance our Digital BI strategy. With ambitious plans, there are many opportunities for personal and professional growth. Join us and be part of a team shaping the future of healthcare innovation.
Main Duties of the Job
We are seeking a skilled, motivated Improvement and Engagement Officer with strong data mapping expertise, who can communicate and work closely with diverse stakeholders to improve workflow and ensure accurate data for analysis. The ideal candidate will excel under pressure, manage conflicting deadlines, and prioritise tasks efficiently.
A key focus of the role is to support the Trust's Business Intelligence team in improving patient experience, contributing to our vision of delivering the "Best Care for Everyone." This role requires excellent communication skills and the ability to promote change within a challenging environment.
Key Responsibilities
1. Assist the Data Quality Team in delivering the Data Quality Coding Programme and Strategy for the Trust.
2. Engage and provide support to operational staff to ensure correct processes and workflows are followed to improve patient safety and recover lost income.
3. Ensure that the Trust meets the required technical standards for data submitted externally by engaging with operational staff across all levels.
4. Identify and address potential issues with data-driven workflows affecting hospital activity data for reporting and billing.
5. Implement standard operating procedures (SOPs) and provide training to all clinical staff.
Qualifications & Experience
* Good working knowledge of MS Office products, particularly Excel.
* An understanding of the NHS Data Dictionary, including datasets and data standards.
* A good understanding of process mapping and engaging with staff across all levels in the Trust.
* An understanding of the importance of data quality and methods used to investigate data quality.
* Ability to manage change and implement processes where needed.
* Good problem-solving skills to aid in the analysis of complex data and draw meaningful insights.
* Ability to exercise initiative and work independently to achieve objectives and deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Gloucestershire Hospitals NHS Foundation Trust
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