About the Role
Base Location: Havant, Penner Road
Salary: £28,072 - £32,605 + shift allowance + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: Permanent | Full-Time (shift work) 37 hours | Office based
We are looking for a Customer Service Advisor to join our team!
The Customer Contact Centre is the first point of contact for any customers who are experiencing a power cut or external electrical issues. We work in all hours, and through all weathers, ensuring our customers are never without power.
Our Customer Service Call Advisors are at the heart of our business; you're often the first person our customers speak to, and we need passionate, enthusiastic individuals like you to join our team.
Key responsibilities will include:
1. Taking inbound calls and making outbound calls to customers who have a power cut or are experiencing another electrical emergency.
2. Providing customers with regular updates and offering welfare and support for priority service customers.
3. Handling customer complaints as the first point of contact and maintaining a first-class service to all customers.
4. Identifying vulnerabilities at a property during calls and confidently discussing the support we can offer to our most vulnerable customers.
Flexibility and support during bad weather are crucial; this role has working hours between 06:00 & 23:00, 7 days a week, and attracts a shift allowance, as well as 1 in 6 standby obligations.
What do I need?
To be considered for this role, we would love you to have:
1. Previous experience in a customer-focused role, preferably in a fast-paced or contact centre environment.
2. Excellent verbal communication skills to engage with a variety of customers over the phone.
3. Organizational skills, flexibility, and self-motivation, with strong time management skills.
4. The ability to work independently and within a team.
5. Good computer skills with the ability to multitask and think on your feet.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity while developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more. View our full benefits package on our careers site.
Next Steps
All applications should be submitted online, and I will be in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim Annink on kim.annink@sse.com.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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