Job summary Expected Shortlisting Date 24/02/2025 Planned Interview Date 03/03/2025 Band 2 Clerical Officer/ Receptionist Full-time, substantive position - 37.5 hours The Womens CSU currently has an exciting new posts available in our antenatal outpatient team across St James Hospital and Leeds General Infirmary. Duties range from reception, helping patients with general enquiries and clinic notes preparation. We are keen to recruit reliable and self-motivated individuals who will be able to support our service in delivering outstanding patient care for women. Main duties of the job Applicants should be capable with good IT knowledge and strong communication skills to become part of our antenatal outpatient team. An ability to learn quickly, work well in a team and a flexible approach are essential. Previous experience of working in a hospital environment or busy customer focused department would be an advantage but is not essential, as training will be provided. This is an excellent opportunity to further develop a range of administration and customer service skills and this position will give you the opportunity to work with patients, administrative staff and clinical teams of all levels. This is a full time position based at Leeds General Infirmary or St James's University Hospital, cross-site cover is often required. For further information and/or to arrange an informal visit please contact: Michaela Wardman, Patient Services Coordinator on michaela.wardmannhs.net. About us Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number C9298-WOM-120 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the Obstetric administrative team within all maternity areas. To support the delivery of a high standard of service to patients, staff and Trust departments. Please see attached document for full job description and personal specification. Job description Job responsibilities JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the Obstetric administrative team within all maternity areas. To support the delivery of a high standard of service to patients, staff and Trust departments. Please see attached document for full job description and personal specification. Person Specification Skills & behaviours Essential Motivated, keen to learn Reliable and Trustworthy Adaptable and have a flexible approach to duties and working practice Friendly manner and able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Committed to working with people Professional attitude Customer Care skills Qualifications Essential Literate / Numerate Willing to undergo training as required Willing to undergo job training as required on a range of Patient administration and other Systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan) Desirable NVQ2 in Customer Care or equivalent Experience Essential IT Skills Insight into duties and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Desirable Working knowledge of patient related databases Admin or Clerical Experience ECDL or equivalent Additional Requirements Essential Good interpersonal skills Able to work on own initiative within agreed guidelines Team Working Effectively communicate with patients and team members Able to fulfil Occupational Health requirements for the post Able to locate and collect patient and other documentation from around Trust sites. Able to use departmental equipment to file and retrieve documentation. Able to work in a patient-facing environment. Able to work cross-sites as and when required Person Specification Skills & behaviours Essential Motivated, keen to learn Reliable and Trustworthy Adaptable and have a flexible approach to duties and working practice Friendly manner and able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Committed to working with people Professional attitude Customer Care skills Qualifications Essential Literate / Numerate Willing to undergo training as required Willing to undergo job training as required on a range of Patient administration and other Systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan) Desirable NVQ2 in Customer Care or equivalent Experience Essential IT Skills Insight into duties and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Desirable Working knowledge of patient related databases Admin or Clerical Experience ECDL or equivalent Additional Requirements Essential Good interpersonal skills Able to work on own initiative within agreed guidelines Team Working Effectively communicate with patients and team members Able to fulfil Occupational Health requirements for the post Able to locate and collect patient and other documentation from around Trust sites. Able to use departmental equipment to file and retrieve documentation. Able to work in a patient-facing environment. Able to work cross-sites as and when required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)