To monitor performance against activity targets and other service objectives. To ensure that all national and locally agreed waiting times and booking targets are understood and met. Develop, monitor and review any relevant performance linked procedures and guidelines. Produce reports for Directorates/ relevant Trust areas to monitor performance against national and local clinical indicators. To provide the Clinical Teams with information to assist in the management of services. Ensure that patient activity is recorded accurately on the RIS Systems Line-manage departmental admin team (HR and financial). To monitor sickness/absence and annual leave for relevant staff group and where appropriate organise cover, following Directorate guidelines and within agreed budgets. To support the Directorate Manager and Clinical service Manager in ensuring effective administrative organisational arrangements, including ensuring the day-to-day administration issues within the Directorate are managed appropriately. Responsible for ensuring that the risk assessments, Health and Safety of clerical areas are completed. To monitor performance against activity targets and other service objectives To ensure that all national and locally agreed waiting times and booking targets are understood and met. With particular emphasis on ensuring a maximum of 6 week median wait with overall responsibility for the validation process in the Department Develop, monitor and review any relevant performance linked procedures and guidelines to ensure they are fit for purpose and lead on implementation of any required changes To develop and produce reports from software systems for all aspects of patient pathways, including cancer waits, RTT, analyse and develop action plans where improvement is needed Develop and produce reports on patient experience surveys, complaints reporting, interpret and report on results and develop actions plans where improvement is needed You will be responsible for monitoring capacity and waiting lists and will be required to report any potential shortfalls in capacity early to the Directorate Manager and to assist in resolving operational issues affecting capacity or demand working with colleagues across other services as required To ensure there are robust waiting list processes in place for the management of 6 week and Cancer PTLs To monitor sickness/absence and annual leave for relevant staff group and where appropriate organise cover, following Directorate guidelines and within agreed budgets To support the Directorate Manager in ensuring effective administrative organisational arrangements are in place within the team including ensuring the day-to-day administration issues within the team are managed appropriately Responsible for all aspects of the recruitment and selection process of new administration team members. Responsible for sickness absence management, resolving complex HR issues, staff appraisals etc., within the team, this includes identifying Personal Development Plans and supporting their delivery. Responsible for data input for payroll, ensuring that data is added correctly and timely to enable accurate payments to staff. Responsible for the booking of administration NHSP shifts and authorisation of payment. Responsible for data quality and timeliness of the inputting of accurate patient information into relevant computer software to strict timescales. Ensuring accurate reporting systems and processes are in place, ensuring activity trends are recorded. Identify areas for improvement and new ways of working, providing better quality of care and service to patients Ensuring complaints and incidents, particularly those pertaining to administrative processes of your team are investigated in line with Trust procedures and co-ordinate responses with appropriate staff included Deliver Team Brief to administration teams and ensure all staff groups are appropriately briefed Responsible for building and maintaining relationships with key stakeholders within areas of responsibility To provide the Clinical Teams with information to assist in the management of services. To work with clinical staff and staff in the service to ensure that patient activity is recorded accurately on the Patient Administration Systems. Responsible for using complex judgement and analytical skills when dealing with staff problems/issues, interpreting a range of options and making a decision on findings Ensure effective and efficient delivery of service by reacting and responding to day to day situations as they arise Frequent requirement for concentration where work pattern is unpredictable within the department. Often having to stop certain tasks several times a day to deal with situations that occur as and when within the department Responsible for regular risk assessments and ensuring adherence to Caldicott and Data Protection principles and the importance of patient confidentiality at all times are adhered to The post holder will undertake other duties as may be required to achieve the Trusts objectives, commensurate with the grading of the post. To ensure all Trust policies are adhered to. To provide a comprehensive induction to all new administration staff, ensuring that all policies are shared and understood. To provide training requirements and that these are fully supported with clear documentation. To be a RIS Superuser and support training within the department and for users external to the department. To develop RIS training documentation and ensure this is reviewed and updated in line with any process changes. To amend errors made in RIS, ensuring the data is accurate. To ensure all booking templates accurately reflect the service requirements To directly line manage staff within the Administration teams. This includes the management of sickness absence, annual appraisal, disciplinary and grievance concerns. To provide day to day management support within the assigned service areas, ensuring staff are able to contribute effectively to the achievement of objectives and targets. Ensure consistently high quality care through a culture of effective teamwork and patient focus and through the empowerment of all direct reports. Embedding a culture and performance management system which ensures that all staff comply with the Trusts policies on infection, prevention and control. It is the duty of every employee to fulfil their individual clinical governance responsibilities and their expected contribution to ensuring that the Trust complies with benchmarked standards for the quality of clinical care. Ensure that administrative staff are compliant with IR(ME)R Regulations. Completion of risk assessment forms for all staff workstations and work areas and review of them. To respond effectively and assist in the investigation of complaints, internal or external, face-to-face or written, received directly or forwarded by the Directorate Manager or Governance Manager, defusing situations where possible. The post holder will be required to talk to distressed, upset or verbally aggressive patient or relatives in the hospital or on the phone. To ensure that the complaints are dealt with within Trust policy timescales and ensure that any action is taken to prevent repeat complaints of a similar nature.This will involve the sharing/dissemination of learning to clerical teams and change of processes if required. Completion of electronic clinical incident forms (DATIX). Assisting staff in the completing of forms and assisting in investigations as required. Investigating any that relate to administration processes and forwarding any onto the correct Directorate for investigation if appropriate. Communicate to the team any new or changes to existing Trust or National policies or procedures that need implementing To undertake an annual review of all administrative SOP`s, or as required to ensure they accurately reflect policies and processes. Responsible for ensuring staff are aware of the importance of accurate information on the Departments and Trusts computer systems ensuring all data capture and inputting of information for all Trust objectives are met Addressing training issues for the administrative staff re: inaccurate data entry on Trust information systems by providing individual/group sessions or Trust training packages as necessary. Act as the first point of contact for any potential data problems