1. Ongoing long term temporary role to start ASAP
2. Based in Newport Monday to Friday - 4 days working from home
About Our Client
This company is a well-established, mid-sized professional services firm based in Newport. They offer a diverse range of services and have a reputation for delivering excellent customer service and building long-term relationships with their clients.
Job Description
3. Contribute to the delivery of a high-quality Finance Service to multiple clients
4. Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
5. Management of staff debt services
6. Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion.
7. Resolve queries and escalate accordingly.
8. Maintain records for audit purposes.
9. Support line management with any additional tasks as and when required.
The Successful Applicant
10. Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
11. Ability to work to strict deadlines and follow detailed policy documents.
12. Excellent organisational skills, with attention to detail, accuracy and good problem-solving skills.
13. Experience of dealing with difficult conversations
14. Effective team player and work equally as well on their own.
15. Experience of providing a high-quality customer service, which creates confidence and trust
What's on Offer
16. £12ph
17. 1 day in office
18. Onsite parking
19. Long term temp work