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Restaurant Venue Manager
Department: Restaurants & QSR
Employment Type: Permanent - Full Time
Location: Bognor Regis
Description
About the Role
We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our Restaurants department as a Restaurant Venue Manager.
As a Venue Manager, you'll be vital in helping our guests create smiles - getting stuck in to give them a great dining experience! You'll be part of a big team of people responsible for providing our guests with an altogether more fun and entertaining holiday.
You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training, and coaching the team in a fun-filled environment.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.
Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.
You will also analyse KPI's and stock control systems to maximise gross profit margins while adhering to food safety and health & safety policies.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you have regular 121's and PDP discussions to support their development and career with Butlin's.
As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
Typical working hours cover 40 hours per week, 5 days over 7 with a variety of shifts between 7am to late night, including weekend, bank holidays, and Christmas working.
About You
We are looking for an individual with prior experience in a food & beverage environment, with strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly.
You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.
Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this wherever possible.
You should have experience of managing rotas based on fluctuating guest volumes, and experience in working with a multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, including proficiency in managing performance, coaching the team, delivering team training, setting standards, role modelling this behaviour, problem solving & feedback, and managing multiple priorities while adapting quickly to changing requirements.
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