Location: Bally's Dover
1131 N Dupont Hwy
Dover, DE 19901, USA
Job Responsibilities:
* Enhances the guest experience by providing exceptional service.
* Cleans floors (vacuum, mop, shampoo); spot cleaning as necessary.
* Monitors ash/trash containers, cleaning and removing trash as necessary.
* Cleans slot bases/machines; pushes in slot chairs.
* Greets and interacts with guests when appropriate.
* Uses cleaning chemicals as instructed.
* Uses safety equipment as required.
* Communicates all maintenance issues to supervisor.
* Collects/secures lost-and-found articles.
* Trains new employees as needed.
* Establishes and maintains close working relationships with all Dover Downs employees to ensure maximum cooperation, productivity, morale, and guest service.
* Adheres to department and property policies and procedures.
* Represents Bally's Hotel and Casino in the most positive manner with guests, co-workers, managers, and vendors.
* Controls inventory of supplies.
* Maintains knowledge of the property.
* Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, as well as reducing costs.
* Works safely, following all established safety rules and regulations.
* Communicates effectively with co-workers, supervisors, and guests.
* Follows all relevant policies and procedures.
* Complies with the company’s recycling program standards.
* Provides exceptional customer service.
Additional Functions:
* Performs other duties as assigned.
Requirements/Education:
* High school diploma, GED, or equivalent experience preferred.
* Must be able to understand and communicate in English and possess good communication skills.
* Must be friendly and cooperative.
* Must be able to work independently.
* Must be reliable and have initiative.
* Good judgment and common sense.
* Must be able to report to work on time as scheduled.
* Must be able to work weekends, holidays, and nights as needed.
* Must present an overall professional appearance and report to work in appropriate attire.
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Dover Downs, Inc. is an equal opportunity employer.
Addendum to Job Description:
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements:
* Climb, Ascend/Descend (Stairs, Ladders).
* Taste.
* Smell.
* Touching.
* Repetitive Motion.
* Dexterity / Hand.
* Walk for Extended Periods.
* Run.
* Dexterity / Fingers.
* Stand for Extended Periods.
* Reach (Above Shoulder).
* Sit for Extended Periods.
Mental / Reasoning Requirements:
* Reading – Simple.
* Writing – Simple.
* Basic Math Skills.
* Judgment / Decision Making.
* Shift Work.
* Works Alone.
* Verbal Contact with Others.
* Face-to-Face Contact.
* Works with Others.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
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