Our client, a leading Insurance Broker based in East London, are currently recruiting for a Commercial Account Handler to strengthen their team. This is a fantastic opportunity for an individual with Commercial Insurance experience who thrives on challenges and is looking to further their experience in the industry. Key Duties: Build strong relationships with clients, understanding their needs and providing tailored insurance solutions. Manage the administration of insurance policies, including renewals, mid-term adjustments, claims and general enquires. Liaise with senior colleagues, experts or insurers when issues fall outside own experience and knowledge. Obtain and present competitive insurance quotations to clients, ensuring their coverage requirements are met. Respond to client inquiries and resolve issues promptly and efficiently through all communication methods. Ensure all client records and documentation are accurate and up to date. Assist clients with the claims process, liaising with insurers and other parties as necessary. Ensure all activities comply with regulatory requirements and company policies. Skills & Experience Required: Minimum of 12 months Commercial Insurance experience Cert CII status or actively working towards it Strong Microsoft and IT Skills Awareness and compliance with best practice guides, conduct rules, security protocols and the employee handbook. Maintain a safe working environment. Follow company processes and procedures as per the department training guidelines. Assist in other areas of the team during staff shortages or increased workload. Knowledge and understanding of core policies including current market conditions. Knowledge and understanding of FCA rules and guidelines relating to commercial and/or private customers. Committed to continually training and developing skills within the role. Strong communication skills and interpersonal Skills. Excellent organisational and multitasking abilities. Attention to detail and problem-solving skills.