Customer Service Specialist - Healthcare Industry
Customer Service Specialist - Healthcare Industry
The location of the role is Amersham (hybrid working).
The duration of the contract is 6 months initially.
The pay rate on offer is £14 - £15.59 per hour.
Key accountabilities of the role
* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
* Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
* Invoicing of service interventions
* Dispute Handling
* Deep dive into stock discrepancies and follow up
* Physical Inventory support
* Activating contracts within in-house systems
* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
* To provide excellent customer service for customers, both internal and external
Key skills and experience
* Written and oral fluency in English
* Excellent communication and interpersonal skills
* Excellent organisational skills and ability to prioritise workload
* Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
* Competent MS Office skills and be comfortable working with different systems
* Previous client and customer service experience
* Ability to work well in a busy customer service environment
* Attention to detail and ability to prioritise
* Flexibility and willingness to work as a team member