Admin and Clerical Assistant - Danetre Hospital
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Job Summary
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Radiology Reception function and Radiology Department.
The primary locale of this position is based in Daventry within Danetre Hospital.
Main Duties of the Job
1. To provide an efficient and courteous reception service to patients, relatives/carers, Radiology and the wider Trust.
2. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advice is required from more senior or clinical staff.
3. To arrange appointments for patients in accordance with Radiology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
4. To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations.
5. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
6. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
7. To communicate complex information regarding Radiology appointments and results to departments within the Trust and externally.
8. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces.
9. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.
10. To input data and maintain the integrity of data held in the IT systems used within Radiology including Radiology Information System (CRiS), Hospital Information System (CaMIS) and the Hospital Results System (ICE).
11. To ensure that all patients are accurately registered on CRiS in line with the One patient, One record policy and clinical alert documentation.
12. To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
13. To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol.
14. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure.
15. To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six week diagnostic and 18 week journey targets.
16. To assist with reception administration and update the relevant databases and patient information systems when required.
17. To use advanced keyboard and computer skills to accurately and rapidly input patient and examination data into the Radiology and Hospital systems.
18. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary.
19. To book interpreters and transport in accordance with Trust protocol.
20. To support in training of Radiology and other Trust staff on CRiS and train new admin and radiographic staff as required.
21. To be able to work using own initiative and to be able to work unsupervised.
22. To open, process and send mail, photocopying and emails, as and when necessary.
23. To support and help staff who work at our satellite centres/CDC hubs as part of staff rotation.
24. To be flexible to developments in service demand such as 7 day/weekend working.
Person Specification
Qualifications
* Educated to GCSE or equivalent level of education, training or experience.
* Desirable: NVQ Level 2 Business Administration or Customer Care or equivalent, IT Literacy.
Knowledge and Experience
* Essential: Telephone communication experience, Computer based administration systems experience, Good basic IT skills including use of MS Outlook, Previous experience in a patient/customer facing role.
* Desirable: Experience within the NHS, General administrative experience.
Skills
* Good written communication skills.
* Good oral communication skills, ability to adapt style and level appropriately.
* Effective interpersonal skills.
* Good organisation skills, planning and time management skills.
* Able to maintain confidentiality at all times and knowledge of GDPR.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer Details:
Employer name: Northampton General Hospital
Address: Danetre Hospital - Daventry, London Road, Daventry, NN11 4DY
Employer's website: Northampton General Hospital
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