RESTAURANT MANAGER - Harrogate RESTAURANT MANAGER Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually Various Hours Available Service charge typically over £200 per month (£2,400 per year) All applicants must be able to provide evidence of their Right to Work in the UK Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience. Key Responsibilities • Hands-on, operational role throughout all serving periods, will include evenings and weekends. • Taking a leadership role in engaging with guests and team members to meet and exceed their needs. • Acting as a coach and mentor to a 50 team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan. • Managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards. • Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience. • Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant’s competitive advantage through continuous proactive strategic and operational planning. • Proactively attracting and selecting talent for the department in line with company procedures and culture • Fully responsible for cleanliness of the restaurant • Respond efficiently and accurately to customer complaints • Implement policies and protocols that will maintain future restaurant operations • Take responsibility for the business performance of the restaurant Please note we have vacancies across our different restaurant outlets for Restaurant Managers, Deputy and Assistant Restaurant Managers as well as a Breakfast Manager position available. Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Passionate about providing excellent service to our guests and developing the team • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth - Health cash plan