Customer Service Advisor We are looking to recruit to the vacancy within our City Telecare Services 24 hour control room. You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service and handling emergency out of hour’s telephone calls on behalf of the City Council, dealing with housing repairs, highways issues and many other vital City Council services. It’s an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You’ll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on own initiative whilst operating as a committed member of the team. Shift Pattern: 21 hours per week working a shift pattern; 3 days 10.00-16.30 (earlies) 3 days Off 3 days 16.00-22.30 (lates) 3 days off These hours include weekends and Bank Holidays Successful candidates will also be expected to attend a monthly team meeting held on a Wednesday 1500-1600hrs. W hat we can offer you : Here at SCC we have a range of different perks and benefits, a few examples can be found below. A generous local government pension scheme. Flexible working (role dependant). Up to 13 days of Flexi Leave. Hybrid working arrangements (role dependant). 25 days annual leave (pro rata), plus bank holidays. Online Benefits – salary sacrifice schemes, benefits and discounts. Great local transport links. Employee assistance programme with access to our health wellbeing and support. F or further information on our benefits package please visit : Employee benefits (southampton.gov.uk) Contact details for informal discussion: For further information and details regarding the Customer Service Advisor please contact Steven Gould on steven.gouldsouthampton.gov.uk. Recruitment contact details: Email: recruitmentsouthampton.gov.uk Tel: 023 8083 4033 For more information about SCC please visit Southampton City Council Follow us on social media for regular updates on our featured jobs and latest news. Facebook YouTube