Workplace Experience Manager Job ID 213349 Posted 27-Mar-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in Heathrow. The individual will be the point of contact to the Client and Customers in supporting & driving the workplace agenda. The individual must have an exceptional interpersonal skill, with a vision for improvement and innovation, and an analytical mindset; someone who can collaborate and champion change throughout the implementation cycle and journey of workplace modernisation. Role Summary: - Liaise with building stakeholders and business contacts in driving the Workplace modernisation strategy - not limited to but including various methods such as forums, daily floor walks, comms meetings, innovation sessions, being key contact - Manage and coordinate the making of initiatives working with onsite teams to promote and to create a forward plan. - With the support of the teams Event Planner manage/oversee all Events activities on site ensuring a seamless end to end delivery. - Support the delivery of the One Team ethos - Develop and nurture business relationships with all stakeholders across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy - Support the Workplace team with delivering individual building or site wide projects and initiatives - Support the Account Manager in driving consistency and standards across the site - Act as a key point of contact for all customer enquiries and direct out to all required points of ownership - Work collaboratively with customers - Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor - Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams - Manage team to ensure they deliver with the same customer focus and dedication. - Proactively work with the site team and customer to ensure innovation and continuous improvement is at the front of our delivery - Accountable for all soft services delivery on the contract including contractor delivery, reporting, meetings, HSE, compliance and auditing (internal and external) Experience Required: - Previous experience of Workplace Experience/Building Services in a Corporate environment - Previous experience in organising, managing events and large meetings - Computer literate in MS Office Applications - Always set high standards for themselves and others - Can inspire others and support new ideas and initiatives - Can adapt to changing demands and deadlines - Good understanding of the customers' needs and takes pride in the service delivered to our customers and our customers' customers - Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner - Excellent spoken and written communication skills and the ability to communicate in an effective manner - Ability to think strategically and independently CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)