Children and Young People Directorate
Integrated Child and Family Service
Senior BSO
Ref: 000645
Contract: Permanent
Salary: £27,711 - £30,060 per annum (Grade 4)
Hours: 36.66 per week
Location: Based throughout Family Hubs in Oldham
Closing Date: Thursday 26th March 2025
Interview Dates: Monday 14th April 2025
Role Overview:
This is a pivotal role within the newly redesigned Integrated Children and Family Service.
Working directly with the Lead Nurse and Service Manager you will offer support to the leadership and management team to ensure the smooth running of the service.
Key Responsibilities:
* Be responsible for ensuring effective reception and administration duties are in place to support the smoot running of the service
* To act as a communication link between the Integrated Children & Families senior management and staff and to make management aware of any potential administrative or operational problems and potential solutions
* To monitor, prioritise and distribute all incoming communication to the Integrated Children & Families Service and initiate appropriate action during absence, including raising queries to other members of the Service.
* To be responsible for ensuring all relevant Health and Safety checks throughout the building are completed to a high standard by Business Support staff, including annual assessments i.e. Fire Risk
Key Requirements:
To succeed in this role, you will need as a minimum:
* Communication skills to exchange varied information with a range of audiences
* Customer service skills to deliver polite, courteous and efficient service to colleagues, partners and service users
* Organisational skills to complete tasks to deadlines, re-prioritising own work, and that of the team, if necessary
* Teamworking skills to work effectively with others to meet deadlines and complete work to the required standard
* Initiative to respond to unexpected problems using recognised procedures and policies as a guide
* Analytical skills to collate, investigate and interpret data and other
* Experience of using computer packages for word processing, spreadsheets and databases, plus using the internet and sending/receiving emails
* Experience of following financial procedures and monitoring budgets
* Experience of supervising others, and ensuring they complete tasks to agreed deadlines and to required quality standards
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
This post is subject to an Enhanced Disclosure from the DBS (and a Certificate of Good Conduct where you have lived abroad for 12 months or more in the last 10 years).
About Us:
We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.
Our Values and Behaviours:
By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.
We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:
* Work with a resident focus
* Support local leaders
* Committed to the borough
* Delivery high performance
* Take ownership and drive change
You can find out more about our values and behaviours on our greater.jobs Oldham page
Our benefits package:
At Oldham Council we offer a great benefits package for our employees, which includes the following:
* 25 days annual leave which increases after 5 and 10-years’ service
* The option to purchase additional annual leave.
* An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
* Discounted gym membership with Oldham Active .
* Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
* Salary sacrifice scheme for home and electronics and Cycle to Work.
* Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
* Staff recognition and celebration events.
* Peer support groups
Inclusive Recruitment:
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.
NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).
Our Guaranteed Assessment Scheme supports candidates with disabilities, have previously been in or currently in care, those that are carers, and those who have served in the Armed Forces as a regular, reserve or cadet.
Data and Privacy:
For details of how we use your data please see our privacy notice .
Important Information:
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
Right to Work in the UK from 1st July 2021.doc