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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
An exciting opportunity has arisen within West London Forensic Service for the role of Band 4 Team Administrator working within the Low Secure Services.
The ideal candidate will have a full range of administrative skills with the ability to prioritise workload, have a high level of word processing skills, experience of diary management, data collection and minute taking. They must also possess excellent communication skills and have a flexible approach to working.
We are seeking to appoint a confident, organised, proactive and approachable person for the role.
A full range of training opportunities will be offered in order to support professional and personal development.
As well as job satisfaction in return we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days’ annual leave and a variety of NHS discounts.
Main duties of the job
The Team Administrator will be responsible for the organisation and provision of a full and comprehensive administrative support service to the Practice Development Team and Social Work Lead. They will facilitate and carry out liaison both internal/external with service users and colleagues, support events, assist to maintain correct stock levels and will facilitate and support relevant meetings. They will be part of a busy administration department.
Working for our organisation
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Detailed job description and main responsibilities
Further responsibilities are comprehensively outlined on the attached Candidate Pack for this vacancy.
Person specification
Qualifications and Training
* Good standard of education and evidence of personal development within administration.
* RSA, NVQ or equivalent or other management qualification.
* Advanced keyboard skills
Experience
* Demonstrated ability to sustain initiative and direction under difficult circumstances.
* Ability to work within and show understanding of equal opportunities.
* Ability to work collaboratively and in partnership with managers and other professionals.
* Use of databases and inputting data onto Excel Spreadsheets
* Previous experience within an NHS setting.
* Experience in dealing with mentally ill patients.
Knowledge
* Proficient in Microsoft Software/ office software
* Proficient in development, implementing and maintaining administrative systems.
* Working with Information Technology and Data Entry systems, together with administrative systems and processes.
* Ability to develop systems and process to achieve good outcomes.
* Knowledge of the Mental Health Act 1983 – in respect of detained patients.
* Understanding of mental health issues.
* Understanding of psychiatric terminology.
* Health & Safety, Fire and Security policies and procedures
Personal Qualities
* Highly developed communication skills including telephone and reception.
* Ability to work and communicate effectively and courteously with MDT teams.
* Ability to work with managers from external agencies.
* Demonstrated ability to develop positive relationships with colleagues.
* Ability to provide and receive sensitive information where there are several barriers to acceptance which need to be overcome using developed interpersonal and communication skills in a potentially hostile or antagonistic atmosphere.
* Ability to work with people and make judgements with regard to effective team building.
* Excellent organisational skills.
* To plan, organise and prioritise the provisions of a comprehensive administrative and secretarial service.
* Able to plan, prioritise and organise own workload.
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.
By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR).
Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.
West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us. Our people live our values every day as they deliver, manage and work to improve our services to patients, carers, families and other professionals.
We’re committed to making our recruitment process clear and efficient. It’s in everyone’s interest that we get the very best people on board as soon as we can.
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