German Speaking Customer Service Team Leader Cambridge Salary: £33,500 Fantastic benefits package including equipment provided Rewarding salary packages Contributory pension scheme of up to 6% Opportunity to buy & sell holiday Gym membership discounts Contributory hospital and health cash plan Eye care vouchers Life assurance Discounts at leading brands and retailers Increasing holiday days with years of service Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service Team Leader to motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics The role will include but is not limited to: Lead a Team of Customer Care Administrators Coach and Develop a High Performing Team Resolve complex customer queries and complete follow-up actions. Carry out various channel quality reviews and help your team develop using a coaching approach. Conduct regular 1-1s and performance reviews At peak times, take calls and handle customer enquiries. Assist with Recruitment with Customer Care Develop product and process knowledge to continue providing excellent customer service. Full Hours on offer as current: Week 1: Monday Tuesday working, Wednesday Thursday off, Friday Saturday working, Sunday off Week 2: Monday Tuesday off, Wednesday Thursday working, Friday, Saturday and Sunday off ADZN1_UKTJ