At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail. Pension Services Specialist Location: Reigate – hybrid Full time – 35 hours ____________________________________________________ Who are Just? We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. About You: The role is ideal for those who enjoy working in a mathematical area, as the role will be based within a small DB Administration team that ensures the administration and monthly payroll funding runs smoothly throughout the Defined Benefit Policies. We will fully support and train individuals who thrive in this environment. Working cross-functionally, you will facilitate client and customer requests; This includes handling a variety of member queries, dealing with complaints, and solving matters relating to the administration of the DB policies. The role incorporates supporting other areas of the wider DB Team by providing key information and assisting with administrative matters such as creating the payroll calendars and the annual payroll for new schemes. Within this role you will: Work with our clients, TPA’s (Third-party Administrators) and Defined Benefit (DB) team to ensure all DB payments are made on time and are accurate. Produce quotation information for deferred members and pensioners within strict SLA’s. Act as a point of contact for our TPA’s and Pension Scheme Administrators. Support our TPA’s, members, clients and the wider DB Team with administration and payment queries, complaints, and service concerns. Provide support for our TPA’s and internal audits. Support the DB Operations team and wider DB Team with various tasks associated with client requirements, administration, reporting, MI, payments, and data validation. Engage in process and other improvement initiatives. What you will need to have: The ability to manage your own workload and prioritise a number of different tasks based on business volumes and priorities A good team worker, able to establish and communicate priorities with a number of people to ensure adequate support is given to the team Good organisational and planning skills Customer service focused Excellent communication skills– with the ability to communicate information across different media (e.g. in person, telephone, letter, email) Clear focus on quality, service, and results What will make you stand out: Some understanding of DB Pensions and how they differ from individual annuities An understanding of the Life and Pensions Insurance Industry Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail. About Us We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first. That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it. We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy here. Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments here. What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. We look forward to welcoming you to the team soon.