Working as part of the Energy Team, we are looking for a Supervisor who can lead a team of Energy Advisers delivering advice and support to clients as they face the ongoing fuel crisis. The successful applicant will be an efficient and flexible team member who has:
1. Experience in undertaking energy advice work for a minimum of 1 year
2. Excellent communication & teamwork skills
3. The ability to provide technical support and act as a consultant to colleagues on complex queries
4. Experience or understanding of the quality review process
5. Supervisory experience
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian, and Minority Ethnic groups, as they are currently under-represented in our workforce.
Essential Criteria
1. Experience providing support as a Supervisor or Team Leader
2. Experience of giving energy advice and able to comfortably provide technical supervision
3. Good understanding of service delivery monitoring and performance management practices and procedures
4. Experience or understanding of undertaking quality checks or file reviews
5. Ability to prioritise own workload and that of the team
6. Excellent written and communication skills
7. Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed
8. An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector
9. Proven ability to keep up to date with technology and take individual responsibility for learning new technologies
10. A commitment to continually developing yourself professionally, and support the wider team’s development as well
Job Responsibilities
1. Day-to-day management of service including chairing team meetings
2. Performance against targets and quality standards, such as case checking
3. Staff supervision, one-to-ones, and inductions
4. Limited advice delivery for complex energy advice cases
5. Technical support on energy queries
This full-time role, working 35 hours per week, offers first-class benefits:
1. Flexible working opportunities
2. Remote/hybrid working
3. 30 days annual leave + bank holidays, pro-rata (plus additional days for length of service)
4. 3% employer pension contribution
5. Employee assistance scheme
6. Salary sacrifice scheme
7. Perks and savings scheme
8. Mental health and wider wellbeing initiatives
9. Learning, development, and growth opportunities
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