Investigations Team Administrator in Leeds, United Kingdom
About the role
Reporting to the Head of Investigations, the Investigations Team Administrator plays a vital role in supporting the Investigations team’s daily operations. This involves managing various administrative and coordination tasks to ensure investigations are conducted efficiently and effectively. Key responsibilities include logging new cases, maintaining correspondence with stakeholders, scheduling Malpractice Committees, preparing evidence packs, monitoring team performance, and tracking expenses.
Location: This is a hybrid role; however, travel to your local office may be occasional. Candidates have the ability to work from either our London, Manchester, or Hellaby offices and must live within a commutable distance.
Key responsibilities
1. Reviewing and logging new cases on Pearson systems and assigning them to relevant case officers for investigation.
2. Drafting and sending email/letter correspondence to informants (‘whistle-blowers’), those accused of malpractice, centres, regulators, funding agencies, and other internal and external stakeholders as appropriate.
3. Maintaining records and providing internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.
4. Maintaining records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc.) and providing regular reports to internal stakeholders.
5. Liaising with the pool of panel members to schedule external Malpractice Committees to determine the outcome of our most serious cases.
6. Working with the responsible investigator to compile evidence packs for investigations referred to the Malpractice Committee for a final determination.
7. Assisting the team in inviting stakeholders, booking rooms and refreshments, and confirming agendas.
8. Providing administrative support to the Investigations team to ensure investigations are conducted in a timely, effective, and compliant manner.
9. Assisting the Head of Investigations and other stakeholders in monitoring the conduct of investigations.
10. Producing accurate, comprehensive data and information for stakeholders.
11. Communicating with internal and external stakeholders in a professional and accurate manner while providing great customer service.
12. Assisting other teams in the Business Improvement and Regulation (BIR) division as necessary.
What we are looking for:
1. Proven experience in an administrative role.
2. Demonstrated ability to compile evidence packs and legal bundles.
3. Proficient in researching and analysing data to derive informed conclusions.
4. Strong organizational skills, with the ability to manage multiple high-priority tasks efficiently.
5. Skilled in verbal and written communication with diverse external customers and stakeholders, including handling complex or sensitive matters.
6. Capable of delivering quality results under tight deadlines.
7. Familiarity with the education sector and its processes would be desirable but not essential.
What to expect from Pearson
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. Our workplace programs meet the different needs of our diverse teams and their families. When you join our Pearson family, you can look forward to:
1. Starting holiday of 25 days plus UK public holidays, earning 1 additional day’s holiday per year worked.
2. A generous pension scheme where we match and double what you contribute.
3. Maternity, paternity, and family care leave, as well as flexible work policies.
4. Stock/share purchase options.
5. Healthcare and dental plans, and an employee well-being assistance program for you and your family.
6. Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
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