Role: Customer Support Administrator (Savings)
Location: Newbury
Hours: 35 hrs a week, Monday - Friday 9am - 5pm, plus 1 in 5 Saturdays, 9am - 12pm.
Starting Salary: £21.945
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
What will you be doing?
What will you be doing?
The key priority is to support our members with their enquires and requests arising from their interactions with our online service.
You will also have contact with our members by telephone, ensuring they are able to manage their day to day servicing of their savings accounts.
This will provide a great opportunity to build relationships within the team and with your branch-based colleagues.
You will take on tasks such as:
1. Handling customer queries about their branch and online accounts, both by email, over the telephone, online portal, text messaging service and live chat.
2. Completing ISAs coming in and ISAs going out of the Society and sending out funds to external providers.
3. Processing overpayments to our Existing Members
4. Updating customer details in accordance with customer instructions.
5. Setting up Nominated accounts for both ...